Child Safety Standards Policy for TalkMate

Last updated: 3 November 2026

TalkMate: Practice English (“TalkMate”, “the App”, “we”, “us”) is operated by Moonlit Studio. We have zero tolerance for child sexual abuse and exploitation (CSAE). This page sets out our standards for keeping the platform safe and explains how we prevent, detect, and respond to content or conduct that endangers children.

1. Age requirement

TalkMate is intended for adults only. You must be at least 18 years old to create an account or use the App. We ask Google Play to restrict users that Google has determined to be minors from downloading or accessing the App. We do not knowingly allow anyone under 18 to use the service.

2. Zero tolerance for CSAE

We strictly prohibit any content, messages, or behaviour that sexualises, exploits, endangers, or abuses children, including child sexual abuse material (CSAM), grooming, solicitation, or trafficking. Any such activity results in immediate removal of the content, permanent termination of the account, and reporting to the appropriate authorities.

3. How we prevent and address abuse

• Adults-only access: the App requires users to be 18 or older, and minor access is restricted at the store level.
• In-app reporting: the Help & feedback option on the Profile tab, every member's profile (Report) and the screen after every call all have a dedicated Child safety concern choice, so anyone can report a user, message, call or voice room behaviour without leaving the App. Reports are private and are reviewed and acted upon by our moderators.
• Blocking: users can block anyone from the same menu. A blocked person can no longer call, message or find them.
• Removal and bans: we remove violating content and permanently ban offending accounts.
• Reporting to authorities: we report apparent child sexual abuse material and related conduct to the relevant authorities and, where applicable, to the National Center for Missing & Exploited Children (NCMEC) or local equivalents.
• No call recording: voice calls are real-time and are not recorded or stored; however, behavioural reports about calls are reviewed.

4. How to report a concern

If you encounter content or behaviour that may endanger a child, please report it immediately. You can report any concern without leaving the App: open the Profile tab → Help & feedback → choose Child safety concern, describe what happened and tap Send (app version 1.8 and later).

To report a specific member, in the App:

1. Open the person's profile. You can open a profile from Home (Online now or Recommended), from your Messages, from a voice room, from the leaderboard, or during a call by tapping the ⓘ button.
2. Tap the ⋯ button at the top right of their profile.
3. Choose Report.
4. Select Child safety concern (or Other for anything else), describe what happened, and tap Send report.

You can also email our child safety contact at yrastogi90@gmail.com.

We aim to review and respond to child safety reports promptly. Genuine emergencies should always also be reported to your local law enforcement.

5. Compliance

We comply with applicable child safety laws and with Google Play’s Child Safety Standards policy. We review our standards regularly and update this page as needed. Read our Privacy Policy for how we handle personal data.

6. Child safety point of contact

Email: yrastogi90@gmail.com